Refund policy
At Luxepolly, we are committed to delivering a smooth and enjoyable shopping experience.
If you’re not completely satisfied with your purchase, we’re here to help 🤍
1. Return Eligibility
You may request a return within 14 days of delivery.
To be eligible for a return, items must:
- Be unworn, unused, and in original condition
- Be free from perfume, deodorant, makeup, or stains
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale / Sale items
- Intimates, bodysuits, swimwear, and underwear
- Accessories (including jewelry, hats, and hair accessories) due to hygiene reasons
3. Return Process
To initiate a return:
- Contact us within 14 days of delivery
- Provide your order number and reason for return
- Wait for approval before sending the item
👉 Once approved, we will provide the correct return instructions.
❗ Returns sent without prior approval will not be accepted
❗ The address listed on our website is not a return address
4. Refunds
- Refunds are issued after inspection and approval
- Approved refunds will be returned to the original payment method
- Please allow 5–10 business days for the refund to appear
We reserve the right to issue partial refunds if items are not returned in original condition.
💡 In some cases, we may offer a partial refund or replacement without requiring a return.
5. Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
Luxepolly is not responsible for lost or missing return packages.
6. Order Issues
If there is any issue with your order, please contact us first:
⚠️ Please contact us before opening a chargeback or dispute.
We will always do our best to resolve the issue quickly and fairly.
7. Order Cancellation
- Orders can be canceled within 12 hours of purchase
- After this time, orders may already be processed or shipped
8. Fraud Prevention
To maintain a fair shopping environment:
- High-risk orders may be canceled
- Suspicious transactions may be declined
- Abuse of the return policy may result in account restrictions
9. Contact Information
⚠️ Please note:
Our business address is used for administrative purposes only and is not a return address.
Please contact us before sending any items back.
✨ Thank you for shopping with Luxepolly 🤍
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